In short: Sean O'Neill of Moyglare Sand & Gravel describes what changed when the business moved from paper dockets to Hub360's Tipper app: the office stopped waiting for drivers to bring paperwork back, delivery information became available during the working day, and drivers who were initially resistant became comfortable with the app.

Watch the customer video: Sean O'Neill — Moyglare Sand & Gravel

Sean has seen the operation from the yard, the truck and the office

Sean says he has been around Moyglare for most of his life, starting out washing trucks when he was young, progressing to driving trucks and later working in the office. That gives his account a useful perspective: he has experienced the paperwork from both sides of the operation.

Before digital: desks full of drivers' paperwork

Sean describes the pre-digital office as a place where desks could be covered with the paperwork drivers had accumulated during the week. The office could be waiting until Wednesday evening for drivers to bring their dockets back.

His description gets to the practical problem with paper: the delivery may already be complete, but the information the office needs can still be travelling around in the truck.

Now the office can see the day's work as it happens

With the Tipper app, Sean says the office can access the information straight away rather than waiting for the paperwork to return. From the desktop system they can see the loads completed, tonnage and the associated traceability information.

He says this has cut down time both in the office and in the driver's working day, including by allowing drivers to create loads themselves where that suits the operation.

The part Sean did not expect: driver adoption

One of the strongest parts of Sean's account is that he does not pretend the drivers welcomed the change immediately.

He remembers drivers hearing that tablets and an app were coming and being strongly against the idea. One driver even took ten docket books before the rollout because he did not intend to use the new system.

According to Sean, the reaction changed quickly once the drivers actually used it. He says drivers understood the app within the first day and that within about a week the process was running smoothly and the drivers had bought into it.

“If you said to them, give back a docket book, they'd say no.”

That is a much more useful adoption story than claiming drivers simply love new technology. Moyglare encountered resistance, introduced the system and found that the working experience changed the drivers' view.

Why Moyglare chose the system

Sean says the breadth of the workflow was part of the reason Moyglare chose Hub360. In the video he specifically mentions drivers creating their own loads, vehicle safety checks, office mapping and instant chat between the office and drivers.

His own favourite is the status page. He uses it to see which loads are scheduled, in progress or finished and to get an operational view of what drivers have done.

Using the information to plan the next load

Sean also describes a practical planning benefit. Having a view of the operation helps the office understand roughly where drivers are and decide which driver is best placed for a load in another part of the country.

The important point is not simply replacing a docket with a screen. The information created during the delivery becomes available to the people planning and administering the rest of the day.

What Sean's experience demonstrates

This is one customer's experience, not a guarantee that every fleet will adopt an app in the same timeframe or achieve the same operational effect. What Moyglare does demonstrate is that initial driver resistance does not necessarily mean a digital delivery process will fail.

For another tipper or aggregates operator, the sensible test is the same one Moyglare faced in practice: can drivers use it on real work, and does the information they create become useful to the office without waiting for paper to return?

Customer story: See the full Moyglare Sand & Gravel story

Related guide: Paper vs Digital Delivery Dockets: What Changes for Tipper Operators?