OWNER
Christy O’Neill
Started Moyglare in 1991 with one truck. Christy explains why the business moved beyond decades of manual dockets and what happened when long-serving drivers were asked to change.
Watch Christy’s video →MOYGLARE SAND & GRAVEL · TIPPER & AGGREGATES
Paper worked for years. Then the business outgrew it.
Moyglare moved from paper dockets to a digital delivery process. Here, four people inside the same business explain the change from four different perspectives: owner, driver, office/accounts and day-to-day operations.
One weekDrivers moved onto digital dockets
7–10 loadsA day described by a Moyglare driver
Sage workflowSuzie describes delivery information coming across by CSV for the office to price
THE PROBLEM
As the business grew, the paperwork became harder to manage.
Christy says the business had two stores full of dockets. Suzie describes 24 years working with a manual system, while Brendan says a typical 7–10 load day could mean around 50–60 dockets to account for over a week.
The change had to work in the cab and in the office: make the driver's delivery record straightforward, get the signed information back without waiting for paper, and make the resulting information useful for accounts and day-to-day operations.
WHAT CHANGED
The driver does the job once. The office gets the information back.
Digital docketsDrivers complete the delivery record on the app instead of returning paper.
Live office visibilityTruck and job progress can be seen without constant calls.
Billing information readySuzie says the information comes across in a CSV file, reducing the delivery details she previously entered manually before pricing the work.
WHY DRIVERS ADOPTED IT
Brendan's view: 7–10 loads a day without 7–10 paper dockets to worry about.
Brendan describes the driver workflow simply: put the load into the app, get the docket signed, finish the job and it is gone through to the office. He says the app is straightforward after using it for a day, and the vehicle safety check removes another piece of paper the driver has to keep track of.
HEAR IT FROM THE PEOPLE USING IT
Four people. Four views of the same change.
Christy explains the owner's decision. Brendan describes what changed for the driver. Suzie explains the office and accounts workflow. Sean describes adoption, load status and how the information helps with planning during the day.
DRIVER
Brendan Norris
Brendan describes 7–10 loads on a typical day, why losing paper dockets was a problem, how quickly he found the app straightforward, and using the vehicle safety check digitally.
Watch Brendan’s video →OFFICE & ACCOUNTS
Suzie Norris
After 24 years with a manual system, Suzie explains the move to digital delivery information, the Sage/CSV workflow, less manual entry and spotting tonnage errors sooner.
Watch Suzie’s video →OPERATIONS
Sean O’Neill
Sean has worked across the yard, trucks and office. He describes initial driver resistance, loads and tonnage being visible to the office, and using load status to help plan the day.
Watch Sean’s video →IN THEIR WORDS
“If I said to them in the morning we're going back to dockets, they'd be telling me no.”
Christy O’Neill · Founder, Moyglare Sand & Gravel
What another operator should take from this
The value of the Moyglare story is that the evidence comes from across the business. The owner, driver, office and operations perspectives show what the same change looked like at different points in the delivery workflow.
Want to see the setup behind this?
We’ll show the driver app, the office view and how completed delivery records can flow into the rest of the business.
See it on your jobs