Still Using Paper Dockets? Here’s What They Could Be Costing YourTipper Business

Paper dockets have been used in tipper businesses for years. Everyone
knows how they work, and on the face of it, they seem like the
simplest option.

But the real problem with paper usually starts after the delivery is finished.

A docket gets left in a truck. Another one does not reach the office
until the end of the week. Then a customer rings with a question, and
someone has to stop what they are doing to find the right piece of
paper.

It is rarely one big disaster. It is the small delays and daily
chasing that take up more time than anyone realises.

When a docket goes missing

Paper dockets pass through several hands and spend plenty of time in
trucks, pockets and site offices. Some arrive back late, some get
damaged and some simply disappear.

Then the office has to start chasing.

That could mean ringing a driver, checking a truck or looking through
a pile of paperwork. Nobody has necessarily done anything wrong—it is
just what can happen when an important delivery record only exists on
paper.

Finding an old docket should not take all morning

Even when the paperwork comes back, it still has to be sorted and filed.

If a customer rings about a delivery from three weeks ago, can you
find the docket straight away? Or does someone have to start searching
through folders and stacks of paper?

That might only take ten minutes—but if it happens regularly, those
ten minutes soon add up.

How many loads did each truck do yesterday?

This should be an easy question to answer.

But when the information is still sitting in different trucks, the
office may not have the full picture. Someone has to wait for the
dockets to come back or start making calls.

Being able to see each completed delivery as it happens makes it much
easier to know what every truck has done and whether anything is still
outstanding.

The same information gets entered twice

A driver writes the delivery details on a docket. Later, someone in
the office often has to type those same details into another system.

It is extra work, and it creates another chance for information to be
entered incorrectly or overlooked.

If the delivery is recorded digitally from the start, the office
already has the information. There is no need to wait for the paper or
enter everything again.

Paperwork can slow down invoicing

Before an invoice goes out, the office may need the docket to confirm
the delivery.

If that docket is missing or has not yet come back, someone has to
chase it. Customer questions can cause the same problem, especially
when the information needed is buried somewhere in a filing cabinet.

The sooner the office has the full delivery record, the sooner it can
deal with the invoice or answer the customer.

What changes with Tipper360?

Tipper360 replaces the paper docket with a simple driver app.

The driver records the delivery through the app, and the office can
see the information through its own online admin area. There is no
need to wait for the paperwork to make its way back.

The office can:

* See delivery records as the work happens
* Check how many loads each truck has completed
* Find an old docket without searching through paperwork
* Answer customer questions more easily
* Keep all delivery information together in one place

The idea is not to make the job more complicated. It is to remove the
chasing, searching and repeated data entry that come with paper.

Paper dockets may still feel familiar. But when you look at the time
spent managing them, they may not be as simple—or as cheap—as they
appear.

**Want to see how Tipper360 could work in your business? Book a short demo