How Digital Delivery Records Help Answer Customer Queries
A Customer Questions a Load. How Quickly Can You Find the Answer?
Most customer questions are straightforward.
Was the load delivered? What time did it arrive? Where is the docket? Is there a photo or signature?
The problem is not always answering the question. It is finding the information.
When the record is still on paper
If the delivery docket is still in the truck, sitting in a pile or filed in the wrong place, someone has to go looking for it.
That can mean checking folders, calling the driver or searching through messages for a photo. A simple customer query can end up taking far longer than it should.
Even when the docket is found, other details may be stored somewhere else. The delivery time might be on one system, photographs on a phone and the customer’s signature on the paper docket.
Keep the full delivery record together
Digital delivery records make it easier to keep the important information for each load in one place.
Depending on the job, that can include:
Collection and delivery details
Time and location
Photos from the job
Customer signatures
The completed delivery record
When a customer gets in touch, the office can search for the relevant load and check the information without having to piece it together from several places.
Find the answer without ringing around
Tipper360 gives drivers an app for recording deliveries and gives the office its own online admin area.
As the driver completes the job, the delivery information becomes available to the office. If a customer has a question later, the record can be found without searching through trucks, folders or old messages.
It is not about proving the customer wrong or creating more paperwork. It is simply about having a clear record of what happened and being able to find it when someone needs it.
Customer questions are part of running a business. Finding the answer should be the easy part.
Want to see how Tipper360 keeps delivery records together? Book a short demo.