A missing delivery docket is rarely anybody's fault. Paper moves between the cab, site and office, and sometimes it arrives late, gets damaged or cannot be found when somebody needs it.

Why one missing record creates extra work

The office may have to search folders, check messages or ring the driver to reconstruct a delivery that has already happened. That interrupts both the office and the driver.

What a digital record changes

The driver records the selected delivery details during the job. Once the information has synchronised, the office can search the completed record without waiting for a paper docket to return.

Depending on the workflow, that record can include the customer, job, driver, vehicle, material, relevant times and locations, plus photos, signatures or notes where required.

Keep expectations realistic

A digital system does not mean there will never be a query, input mistake or missing piece of information. Its value is that the normal delivery record is easier to capture, organise and retrieve.

The practical test

Take a delivery from several weeks ago and see how quickly the office can find it. That is a more useful measure than promising that paperwork problems disappear completely.